Requesting a Cork City Council Service
If you are requesting a service from Cork City Council—such as road repair, a blocked gully, housing maintenance repair, issues regarding litter or any other local service—please use our Customer Service Request Procedure. This procedure ensures your request is directed to the appropriate department and dealt with in a timely and transparent manner.
Our email for customer service requests is servicecentre@corkcity.ie or you can make a submission through the button below
Customer Care
Customer Care is at the core of everything Cork City Council does in the delivery of public services. Our value of a ‘People Centric’ approach captures this as we engage with the users of our services. Customers can include a variety of stakeholders such as members of the public, service users, the community, business, and educational bodies. General queries about council services can cover the library service, planning, parks, social housing and estate management.
Opening Hours
Telephone number: 021 4924000
Our phone lines are open: Monday to Friday 9am - 5pm
Our public counters at our Civic Offices are open
Monday - Friday 10am - 4pm
Please note we are closed during Bank Holidays & Public Holidays
Out of Hours Emergency Service
Arema Connect, a third party company, will cover our Out of Hours’ Emergency service from Monday, 29th September at 5 p.m.
The Out of Hours' Emergency line will remain at 021 4966512.
Out of Hours’ are 5 p.m. to 9 a.m. daily and from 5 p.m. Fridays to 9 a.m. Mondays including public holidays.
For a Fire, Ambulance or Garda Emergency please ring 112 or 999. If the matter you’re reporting is related to sewage, drinking water or a leaking water pipe please ring Uisce Éireann on 1800278278 that number again 1800278278.
Please see Privacy Notice here.
Customer Care Policy
The Customer Care Policy has been created to reflect Cork City Council’s commitment to providing excellent public services to the people of Cork by working collaboratively with our stakeholders. A People Centric approach is a key corporate value to ensure we engage with people in a fair, courteous and timely manner as an Organisation that strives for continuous improvement.
For Further Information on our Customer Policy please click the below link:
Cork City Council Customer Care Policy
Customer Services Steering Group
A Customer Services Steering Group has been established to provide strategic direction, oversight, and decision-making for prioritisation of Customer Service-related projects and the promotion of customer service principles at a corporate level.
Its membership includes senior representatives from all areas of service delivery and support services.
The Customer Care Role
The Customer Care Team are the first point of contact for all callers to Cork City Council.
Our telephone number is 021 4924000.
The Customer Care Team engages with all operational sections in Cork City Council through the use of a Customer Relation Management (C.R.M) system. The Customer Care Team log all service/information requests which are then assigned to the relevant sections within the Council.
The Customer Care Team continually works with all of our colleagues within Cork City Council to provide and maintain an efficient delivery of Customer Care.
The Customer Care Team is part of the Corporate, Community and Cultural Affairs Directorate.
Customer Charter
Cork City Council are guided by the principles of quality customer service.
The Customer Charter is our statement describing the level of service a customer can expect from Cork City Council.
Please see our charter here :
Cork City Council Customer Charter
Providing Feedback or Making a Complaint
We value your feedback and are always looking for ways to improve our delivery of service. If you wish to share your experience, provide suggestions, or make a formal complaint about a service you received, please use our Customer Feedback and Complaints Procedure.
This is a separate process from Customer Service Requests and is designed to ensure that all feedback and complaints are acknowledged, investigated, and responded to appropriately.
Please note that a formal complaint is when a customer is unhappy with an undue delay in receiving a service or the quality of the service received.
You can make a complaint by filling out the following form Complaints and Feedback form
Or by downloading the form here and emailing it to customercare@corkcity.ie
Or by posting it to
Customer Care team
Cork City Council
City Hall
Anglesea Street
Cork
Ireland
T12 T997
