Example Content :
At [Council Name], we are committed to delivering high-quality services to our community and ensuring that every interaction with the public is handled with care, efficiency, and respect.
Requesting a Council Service
If you are a member of the public seeking to request a service from the Council—such as road maintenance, waste collection, housing support, or any other local service—please use our Customer Service Request Procedure. This process ensures your request is directed to the appropriate department and dealt with in a timely and transparent manner.
Providing Feedback or Making a Complaint
We value your feedback and are always looking for ways to improve. If you wish to share your experience, provide suggestions, or make a formal complaint about a service you received, please use our Customer Feedback and Complaints Procedure.
This is a separate process from service requests and is designed to ensure that all feedback and complaints are acknowledged, investigated, and responded to appropriately.