Customer Care

Customer Care is at the core of everything Cork City Council does in the delivery of public services. Our value of a ‘People Centric’ approach captures this as we engage with the users of our services. Customers can include a variety of stakeholders such as members of the public, service users, the community, business, and educational bodies. General queries about council services can cover the library service, planning, parks, social housing and estate management.

Customer Care Policy

The Customer Care Policy has been created to reflect Cork City Council’s commitment to providing excellent public services to the people of Cork by working collaboratively with our stakeholders. A People Centric approach is a key corporate value to ensure we engage with people in a fair, courteous and timely manner as an Organisation that strives for continuous improvement.

For Further Information on our Customer Policy please click the below link:

Cork City Council Customer Care Policy

Customer Services Steering Group

A Customer Services Steering Group has been established to provide strategic direction, oversight, and decision-making for prioritisation of Customer Service-related projects and the promotion of customer service principles at a corporate level.

Its membership includes senior representatives from all areas of service delivery and support services.

The Customer Care Role

The Customer Care Team are the first point of contact for all callers to Cork City Council.

Our telephone number is 021 4924000.

The Customer Care Team engages with all operational sections in Cork City Council through the use of a Customer Relation Management (C.R.M) system. The Customer Care Team log all service/information requests which are then assigned to the relevant sections within the Council.

The Customer Care Team continually works with all of our colleagues within Cork City Council to provide and maintain an efficient delivery of Customer Care.

The Customer Care Team is part of the Corporate, Community and Cultural Affairs Directorate.

Requesting a Cork City Council Service

If you are requesting a service from Cork City Council—such as road repair, a blocked gully, housing maintenance repair, issues regarding litter or any other local service—please use our Customer Service Request Procedure. This procedure ensures your request is directed to the appropriate department and dealt with in a timely and transparent manner.

Our email for customer service requests is servicecentre@corkcity.ie

Providing Feedback or Making a Complaint

We value your feedback and are always looking for ways to improve our delivery of service. If you wish to share your experience, provide suggestions, or make a formal complaint about a service you received, please use our Customer Feedback and Complaints Procedure.

This is a separate process from Customer Service Requests and is designed to ensure that all feedback and complaints are acknowledged, investigated, and responded to appropriately.

Please note that a formal complaint is when a customer is unhappy with an undue delay in receiving a service or the quality of the service received.

Our email is customercare@corkcity.ie