Cork City Council and COVID-19: Help us to help you.

Cork City Council wants to ensure the health and well-being of everyone in our city.

To do this, we need your help.

Cork City Council is temporarily changing the way it delivers services due to latest Covid-19 government measures.

We are still providing critical services but our public offices are closed to the public. We are asking residents, business and communities to telephone our Customer Service Unit at 021 492 4000 – should they need help.

Cork City Council offers a number of services online and we are working to increase this over the coming weeks. For further details see below.

An overall Covid-19 Response Group was established by senior management in Cork City Council in February and continues to meet daily to assess the impact on residents, communities and businesses of the rapidly changing situation.

During the Covid-19 pandemic, residents, communities and business can access our services in the following way:

Online services:

To report an issue: https://www.corkcity.ie/servicerequests

To pay online:  parking fineshousing rents and dog licences

Customer services available online include: Choice based letting, HAP, RAS

Community Response Forum:

A dedicated community support helpline is available from 8am-8pm seven days a week to help ensure that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels and can avail of social care supports, if needed.

The Cork City Covid-19 CRF helpline is 1800-222-226. Support can also be accessed via covidsupport@corkcity.ie.

For further details please click here

Housing:

  • HAP tenants can contact the Council via the Customer Service Unit at 021 492 4000, email hap@corkcity.ie or via www.corkcity.ie  
  • The Accommodation Placement Unit is now located at City Quarter, Lapps Quay and can be telephoned at 021 - 4924248 or by email homeless@corkcity.ie
  • Housing tenants with urgent queries, including emergency housing maintenance repairs, can contact our Customer Service Unit at 021 492 4000.

Parking:

Parking charges for the use of on street parking is currently suspended due to COVID-19. At this time, it is expected that as per national guidance, parking charges for on-street parking will be reintroduced on 8th June 2020. 

However we would ask you to park safely, have regard to other road users and follow the parking regulations e.g. please do not park in spaces provided for disabled persons. Enforcement action will also be taken against dangerous parking e.g. parking blocking a pedestrian crossing.

No parking charges will apply to Cork City Council-controlled on and off-street parking in Douglas either.

Residents Permits:

No penalty will apply to Residents Permit Holders for parking on street if your permit is due for renewal while the offices are closed due to Covid-19.  If you wish to renew your parking permit you can post your application form along with the required documentation and relevant fee (postal order, bank draft or cheque made payable to Cork City Council) to Cork City Council, Roads Operations – Traffic Department, City Hall, Cork.

Cork City Council Car Parks:

Cork City Council is also making its multi-storey car parks ( Paul St & North Main St  ) free so we can help the public to access city centre services eg shopping facilities and the Mercy University Hospital.

Paul St Car Park's opening hours will be modified to match and support the adjacent shopping centre. The new opening hours are:

o   Monday to Saturday: 7 a.m. to 10.30 p.m.

o   Sunday 9.30 a.m. to 8.30 p.m.

North Main Street's opening hours are as currently as follows:

o   Monday to Saturday 7.30 a.m. to 9.30 p.m.

o   Sunday 11.30 a.m. to 9.30 p.m.

Black Ash Park and Ride is closed. 

Kinsale Road Civic Amenity Site:

The Civic Amenity Site at Kinsale Road will continue to operate normal opening hours (see below).

In the interest of Physical Distancing measures we ask that you only visit the Civic Amenity Site for urgent disposal of waste.

  • Mondays, Tuesdays, Thursdays & Fridays: 8.00 a.m. to 4.00 p.m.
  • Wednesdays: 11.00 a.m. to 4.00 p.m.
  • Saturdays: 8.00 a.m. to 12.45 p.m.
  • Closed Sundays and Public Holidays.

Litter:

Illegal dumping has increased in Cork since the Government announced a lockdown at the end of March.

Cork City Council is asking the public, particularly in this time of a national health emergency, to dispose of their waste and refuse in a responsible manner. All licenced refuse collectors are deemed an essential service and continue to operate their regular service.

In addition, the City Council would like to remind patrons that Kinsale Road Civic Amenity Site continues to operate a regular service accepting refuse and recyclable material. Cork City Council litter wardens continue to operate and will issue litter fines where instances of illegal dumping take place. Fines of up to €150.00 are payable or prosecution in the District Court.

Parks and green spaces:

With restrictions on movement still in place, our city parks, green spaces and walk/cycleways are some of our most prized resources.

In association with the Gardaí, Cork City Council has put COVID-19 Park Rangers at the following locations to help with physical distancing:

  • Fairfield, Fairhill
  • Pophams Park, Farranree 
  • Gerry O’ Sullivan Park, Churchfield
  • Fitzgerald’s Park, Mardyke
  • Meelick Park, Ballyvolane 
  • Glen River Park
  • John O’ Callaghan Park, Glanmire
  • Lee Fields
  • The Lough
  • Clashduv Park
  • Tory Top Park 
  • Ballinlough Park
  • Lough Mahon Park 
  • Ballybrack Valley, Douglas Harbour Greenway, Rochestown
  • Clogheenmilcon Walk, Blarney
  • Waterloo Walk, Blarney
  • Ballincollig Regional Park
  • Curraheen Walkway
  • The Marina
  • Bishopstown Park

If our elderly residents are concerned about safety and comfort in parks, we are encouraging them to visit at quieter times to avoid crowds. 

  • At our amenity walks and unenclosed parks, this is between dawn and 11.30 a.m.  
  • At enclosed parks it is from 8.30 am - 11.30 am. 

We would ask others to visit the parks outside these hours, if they can.

And please don’t lose sight of our public health guidelines – including keeping within 5km of home when exercising.

We have closed our 25 plus playgrounds, skateparks and multi-use games areas (MUGAs)to help ensure greater physical distancing.

Mahon Golf Club has now reopened.

Cemeteries:

Cemeteries are still open but we would ask visitors to please respect social distancing.

Allotments:

Churchfield and Ballincollig allotment gardens have now reopened and we would ask users there to observe social distancing at all times.

Planning Development:

Cessation of emergency legislation on 23rd May means all statutory planning requirements will again apply from Monday 25th May.

The re-opening of the planning system to members of the public in the initial period will be by appointment only.  While we can facilitate appointments we would request that you ensure you have familiarised yourself with the public health guidelines https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html and consider visiting public offices only where business cannot be conducted by phone, email or video conferencing.

Members of the public are directed to the City Council’s website where they can search for and view a planning application, find details of the planning application process, access planning forms, find details regarding short term letting, view weekly planning lists and access information regarding planning enforcement.

In accordance with guidance issued and in the interest of safety for both visitors and staff, the Development Management Section will continue to encourage transactions to be carried out through email, telephone and through video conferencing.

Members of the public that visit the planning counter will be asked to provide information for the purposes of contact tracing. 

Pre-Application Consultations

Applicants may submit pre-planning requests to preplanning@corkcity.ie. The dedicated number for pre-planning queries is (021) 4924324.  Every effort will be made to arrange meetings through video conferencing.  Where this is not possible, arrangements can be made to meet through appointment, and this meeting will be subject to national guidance for local authorities for meeting members of the public.

Submitting a new planning application

Where possible, planning applications should be submitted by post.  No online facility is in place nationally to accept applications online. For large or complex applications, the planning authority can be contacted at planning@corkcity.ie to consider alternative arrangements.

Validation of planning applications

Planning applications continue to be registered and validated during the period of the Order.

Site notices

Site visits will re-commence from Monday 25th May.   In accordance with national guidance issued to local authorities, applicants may be requested to confirm their Covid-19 status prior to a site visit taking place.

Newspaper notices

The two-week period in which to lodge a planning application, following publication of a valid newspaper notice, is extended for the period covered by the Order.

Newspaper notices published less than 14 days prior to 29th March 2020 (i.e. from 16th March 2020) will remain valid until at least one day after the cessation of the extended Order period.

Newspaper notices published anytime during the period of the Order (i.e. from 29th March 2020 to 23rd May 2020 inclusive) will remain valid for two weeks after the cessation of the period of the Order (i.e. until Saturday 6th June 2020).

Making a submission on a planning application

Submissions may be made on any planning application by post and accompanied by the €20 fee. They may also be made via email to plansub@corkcity.ie and the submitter will be contacted by a member of Planning staff to take a card payment.

Further Information

Further information responses should be submitted by post where possible.

Appeals to An Bord Pleanála

Appeals can be made to An Bord Pleanála on planning applications. All applicants are advised to consult An Bord Pleanála’s website www.pleanala.ie, with specific advice in relation to the current public health crisis period provided at www.pleanala.ie/COVID-19.htm.

Strategic Housing Development (SHD)

Any queries in relation to strategic housing developments should be directed to An Bord Pleanála, details can be found at www.pleanala.ie.

Planning Enforcement

Any queries in relation to planning enforcement, including making a planning enforcement complaint, or timeframes for responding to correspondence from Cork City Council, should be directed to planningenforcement@corkcity.ie.

Making an Appointment

If you require an appointment, please email the relevant section:-

Telephone queries should be directed to the Cork City Council Customer Contact Unit on 021 492 4000. 

Emergency Operations:

Our emergency response crews are still in place to respond to flooding, traffic accidents, fallen trees or branches, to make emergency public light repairs etc

Business:

As a response to the Covid-19 pandemic, Cork City Council is deferring rates payments for three months in line with the Government’s announcement. A number of business supports have also been put in place by the Department of Social Protection. For further details, please see www.corkcity.ie and www.welfare.ie

The English Market

The English Market remains open and we encourage you to support all local traders who are managing to keep the doors open.

Libraries, leisure and cultural spaces:

Following the Taoiseach’s initial Covid-19 announcement, we closed our libraries, the city and county archives in Blackpool, the Cork Public Museum at Fitzgerald’s Park, St Peters and our Leisureworld facilities at Churchfield, Bishopstown and Douglas.

However, you can avail of Cork City Libraries many online resources at www.corkcitylibraries.ie where you can borrow eBooks, eMagazines, listen to music, take an online course – and it’s all free with your library card.

Information:

To ensure access to the most up to date and accurate information on the Coronavirus, please use the HSE website  https://www2.hse.ie/conditions/coronavirus/coronavirus.html

Stay safe!  Hold firm!