Water & Drainage Boundary FAQs

Water and Wastewater

There is a blocked sewer in the public roadway.

Please contact Irish Waterfor all water and wastewater services including:

  • Water supply
  • Water quality
  • Waste Water or public sewer issues
  • New connections and related services
  • Application for Discharge to Sewer Licences
  • Billing

Faults and Service Requests: 1850 278 278

Commercial Water Queries: 1850 778 778

Twitter: @IWcare

What if I have no water or wastewater blockage?

There is no change. Please contact Irish Water for all Water and Waste Water services including:

  • Water supply
  • Water quality
  • Waste Water or public sewer issues
  • New connections and related services
  • Application for Discharge to Sewer Licences
  • Billing

Faults and Service Requests: 1850 278 278

Commercial Water Queries: 1850 778 778

Twitter: @IWcare

The public will remain unaffected in relation to public water provision as both Cork City Council and Cork County Council are agents for Irish Water.

There is a burst water main or I want to report a leak. Who deals with this after May 31st 2019?

There is no change, please contact Irish Water for all Water and Waste Water services including:

  • Water supply
  • Water quality
  • Waste Water or public sewer issues
  • New connections and related services
  • Application for Discharge to Sewer Licences
  • Billing
  • All other customer services

Faults and Service Requests: 1850 278 278

Commercial Water Queries: 1850 778 778

Twitter: @IWcare

The public will remain unaffected in relation to public water provision as both Cork City Council and Cork County Council are agents for Irish Water.

Private and Group Water Supplies

Who do I apply to for a private Well Grant in the Transfer area after May 31st 2019?

Cork City Council will administer Individual Domestic Well Grants. Ring Cork City Council Customer Services on 021 4924444. They will answer any general queries and send out an application form. If there is a specific query they will arrange for the appropriate person to reply to your query. You will be given a reference number should you have any follow-up inquiry.

Individual Domestic Well Grants

The Domestic Well Grant Scheme is to assist householders dependent on individual private water supplies. It provides grant assistance where expenditure is incurred on providing a piped supply of water for domestic purposes or rectifying serious deficiencies in an existing supply of water for domestic purposes.

You are eligible to apply for grant assistance if:

  • Your house is over 7 years old
  • You have not received grant assistance for Domestic Water Supply within the last 7 years
  • You are not connected to a public water supply or cannot be reasonably served by a public or group water supply scheme source.

Works carried out prior to an inspection and approval by Cork County Council will not qualify for this grant. Grant funding to a maximum of € 2,031.58 or 75% of the approved cost whichever is lesser; will be provided under the scheme.

Who do I apply to for Group Water Supply Schemes in the Transfer area after May 31st 2019?

Cork City Council will administer Group Water Supply Schemes. Ring Cork City Council Customer Services on 021 4924444. They will answer any general queries and if there is a specific query they will arrange for the appropriate person to call you back. You will be given a reference number should you have any follow-up inquiry.

Group Water Supply Schemes

A Group Water Supply Scheme is defined as:

  • Cases where a group of two or more householders have come together, using a shared water distribution system and/or water treatment system, supplied from a common source, to provide themselves with a water supply where no such supply (or a seriously deficient supply) already exists.
  • A grant of 85% of the approved cost subject to a limit of €6,475.66 per domestic connection, whichever is the lesser, is available for all eligible works. Group schemes must contribute a minimum of 15% of the cost towards any approved works.

Grants apply to:

  • New schemes
  • Extensions to new or existing schemes
  • Upgrade/refurbishment work
  • Renewal of existing plant
  • Connections to a public supply.

Works, which are deemed eligible, include planning and design costs, construction, and the replacement of mechanical plant, reservoirs, or distribution networks. 

Private Septic Tanks / Domestic Wastewater Systems

Who do I have to register my septic tank with after May 31st 2019?

There is no change; any new registrations shall be done via www.protectourwater.ie noting that Septic Tanks/Domestic Wastewater Systems in the transfer area will be located in Cork City Council jurisdiction.

The Water Services (Amendment) Act 2012 provides for the introduction of a registration and inspection system for domestic wastewater treatment systems (DWWTSs), including septic tanks and similar systems.  It was introduced to address the European Court of Justice ruling against Ireland in October 2009, and even more importantly, to protect ground and surface water quality (particularly drinking water sources) from the risks posed by malfunctioning systems.

Registration of domestic wastewater treatment systems

The registration fee payable is €50. The fee is intended to cover the costs to the water services authorities of administering the registers and of managing the risk-based inspections to be carried out. The legislation provides that those liable to register must have done so on or before 1st February 2013.  However, registration remains open and householders who have not yet registered should do so as soon as possible - there are no late payment fees. It is an offence under the 2012 Act for a householder not to register and the penalty, on conviction, is a fine of up to €5,000.

Public Toilet

After May 31st 2019, to whom do I report a issue with a public toilet in the Transfer area?

Ring Cork City Council Customer Services on 021 4924444. Your query will be logged and you will be given a reference number. The matter will dealt with by the appropriate personnel.

Small Private Schemes monitoring

.Who will monitor my small private drinking water supply after May 31st 2019?

Cork City Council will administrate the monitoring of these supplies in the Transfer area. Cork City Council are responsible for ensuring that public and private group schemes and small private supplies are adequately monitored throughout the year.

Private Water Supplies are defined as:

  • supplies which provide water to more than 50 consumers or supply more than 10,000 litres per day; or
  • supplies which provide water as part of a public or commercial activity (such as schools, hospitals, hotels, restaurants, B&Bs, campsites etc). 

Supplies serving less than 50 consumers, including private wells serving single houses, are exempt providing they do not supply water as part of a public or commercial activity.  There are three main types of private water supplies in Ireland and all are regulated by the local authority:

  • “Public” Group Water Schemes (PuGWS). These are schemes where the water is provided by Irish Water but responsibility for distribution of the water rests with the group scheme. 
  • “Private” Group Water Schemes (PrGWS). These are schemes where the owners of the scheme (usually representatives of the local community) source and distribute their own water.  These can supply up to 5,000 people.
  • Small Private Supplies (SPS). These supplies include: industrial water supplies (such as those used in the brewing industry); boreholes serving commercial premises (e.g. pubs, hotels etc.) and public buildings (e.g. schools, nursing homes); private housing developments where greater than 50 persons are supplied.

Flooding

Who do I report a flooding event to in the Transfer area after May 31st 2019?

Ring Cork City Council Customer Services on 021 4924444. Your query will be logged and you will be given a reference number. The matter will dealt with by the appropriate personnel.

My property is located in the transfer area and I wish to make an application for a well grant. What are the changes for me?

All well grant applications in the transfer area made after 31st May 2019 will be administered by Cork City Council who may be contacted at Customer Services at 021 4924444. Well grant provision will continue as before.  The application will be managed by the Water Services Office in Cork City Council.

My property is located in the transfer area and supplied by a public water scheme. What are the changes for me on May 31st 2019?

There will be no change to the service provided. All queries will continue to be administered by Irish Water who may be contacted at 1850 278 278.

My property is located in the transfer area and serviced by a public waste water scheme. What are the changes for me on May 31st 2019?

There will be no change to the service provided. All queries will continue to be administered by Irish Water who may be contacted at 1850 278 278.

My property is located in the transfer area and I have a current new water and/or waste water connection application. What are the changes for me on May 31st 2019?

There will be no change for you. Irish Water will remain the point of contact for new connections.

My property is located in the transfer area and I wish to apply for as new Surface Water Sewer Connection. What are the changes for me?

All Surface Water Sewer Connection applications in the transfer area made after 31st May 2019 will be administered by Cork City Council who may be contacted at Customer Services at 021 4924444. The application will be managed by the Water Services Office in Cork City Council.

My property is located in the transfer area and I have a current well grant application. What are the changes for me?

There will be no change for you where your application is made before 31st May 2019. Cork County Council will continue to manage your application.