News » Archived News 2009

Flooding Emergency - update (6pm, 24/11/09)


FREEFONE 1800 283 034       (8am – 10pm  Monday to Friday)

Outside of these hours, please telephone the 24-hour emergency number 021 4966512

The following is the current information on emergency water supplies and related information as at 6.00p.m. on Tuesday, 24th November 2009.  This press release includes all updates issued by Cork City Council today (24/11/09).


Water Supplies

Areas supplied by Lee Road Waterworks continue to experience supply disruption.  


Emergency Water Supplies

Emergency water supplies are being provided in affected areas.  Water tankers to provide this service are located in:

Ballyvolane Shopping Centre (8am – 8pm)

Blackpool Shopping Centre (8am – 8pm)

Hollyhill Shopping Centre (8am – 8pm)

Sam Allen Sports Complex , Knockfree Avenue (8am – 8pm)

Nemo Rangers GAA, South Douglas Road (8am – 8pm)

Barnavara Crescent - off Banduff Road (8am – 8pm)

Na Piarsaigh GAA Complex (8am-8pm)

St. Brendan's Church, The Glen (8am-8pm)

Glencree Crescent, North Ring Road (8am-8pm)

The Glenanaar Pub, Boreenmanna Road (8am-8pm)


Hydrant Stand Pipes are also in place in the following areas:

Ardmahon Estate, Ballinlough (8am-8pm)

Musgrave Park/Pearse Road (8am-8pm)

Junction Togher Road / Clashduv Road (8am-8pm)

Sandymount Drive, Summerstown Grove, Glasheen (8am-8pm)

Coburg Street (8am-8pm)

Lower Glanmire Road at Junction with Summerhill North (8am-8pm)

People are asked to bring their own containers and, as a precautionary measure, the water should be boiled before use.

Caution:  Householders in affected areas should exercise caution in the use of heating systems and electrical appliances e.g. washing machines, dish washers and electrical showers.

Information on additional points of service will be added regularly to the City Council website and media will be updated simultaneously.  

Water users in the Central Island and suburbs are asked to use water sparingly.


Water for Sanitary purposes only

Water for sanitary purposes only is available at the following locations:


North East

§         ·        Ballyvolane Road/ Ashgrove Drive Junction

§         ·        Lotamore Close, Old Youghal Road

§         ·        Silversprings Hill/ Boherboy Road Junction

§         ·        Middle Glanmire Road and Inis Colm Road

§         ·        Centra on the Old Youghal Road

§         ·        Corrib Lawn, Mayfield

§         ·        Junction of Ballyvolane Road and North Ring Road

§         ·        Glenfields Park

§         ·        Thorndale Estate, Dublin Hill

§         ·        St. Luke’s Cross

§         ·        Murmount Villas/ Old Youghal Raod

§         ·        COPE Foundation, Middle Glanmire Road

§         ·        Ballyhooley Road – Red Setter Pub

§         ·        Landsdowne Court, Old Youghal Road (city end)

§         ·        Glen Avenue and Thomas Kent Park

§         ·        Lovers Walk, Falcon Hill

§         ·        Boyne Crecent

§         ·        Dublin Hill Upper/ Junction Kinvara Drive

§                  Mervue Lawn

  •          Wellington Road/Belgrave Avenue



North West

§         ·        Kilmore Road, Knocknaheeny

§         ·        Harbour View Road (Service Station)

§         ·        Sundays Well Road (Church Car Park)

§         ·        Cathedral Road/ Bakers Road

§         ·        Mount Agnes Road

§         ·        Sunvalley Drive at the Grotto

§         ·        Wolfe Tone Street ( The Square)

§         ·        Opposite na Piarsaigh GAA Club (Fairhill Upper)

§         ·        Barretts Buildings

§         ·        Bridevalley Park, Fairfield Road

§         ·        Redemption Road Junction with the Lawn Estate

§         ·        Cathedral Road, outside Medi Group – opposite Cathedral entrance

§         ·        Popes Quay outside Church

§         ·        Blarney Road/ Monastery Hill

§         ·        Blackpool Church, Great William O’Brien Street

§         ·        Fairhill – Knockpogue Avenue

  •          Fitz Boreen
  •          Fairfield Avenue (bottom of the hill)


Water for Commercial purposes only

Water for businesses and companies who wish to access large quantities of water for commercial purposes only is now available at Euro Business Park, Little Island.   Water can be filled from a Cork County Council stand pipe.  Businesses and companies are requested to bring their own tankers.  For directions and times, please ring 086 6031642


Shower facilities available

Cork City Council has made arrangements with the following hotels and leisure centres who have kindly agreed to provide shower facilities free of charge to members of the public affected by the current water shortages (it is advisable to contact the venue in advance).


Ashley Hotel, Coburg Street

Tel: 4501518


Clarion Hotel, Lapps Quay

Tel: 4224900


Fitzgeralds Vienna Woods Hotel, Glanmire 

Tel: 4821146


Gresham Metropole Hotel – Leisure Centre, McCurtain Street

Tel: 4508122


Jury’s Inn, Anderson’s Quay

Tel: 4943000


Leisureworld, Bishopstown

Tel: 4346505


Mahon Golf Course

Tel: 4292543


Radisson SAS Hotel Leisure Centre, Little Island –

Tel: 4297000


Rochestown Park Hotel, Leisure Centre, Rochestown

Tel:  4890800

 *Cork City Council wishes to thank all these hotels and leisure centres for their generous co-operation at this time*



Cork County Council has advised that water tankers are available on the northern outskirts of the city at the following locations:

Sunset Ridge Hotel, Rathapeacon N.S., Mount Desert Hospital, Barnavara Estate, Mayfield GAA Pitch.

These water tankers will remain on site and are serviced daily until water supply is restored to all houses. For more information please visit  the website of Cork County Council at


 Removal of flood-damaged goods

Cork City Council’s collection of flood damaged goods from domestic properties that are unable to dispose of these materials commenced today (Tuesday, 24th November 2009)  Any goods that require collection should be left on the footpath outside your premises.  Please ensure that any goods that are required for insurance purposes are not presented on the footpath.  Please note that hazardous waste, cast iron baths or building material will not be collected.


Please contact the Waste Operations Section of the Environment Directorate, Cork City Council, at the following numbers (9am-5pm) for further information:

021 4924299


021 4924308


021 4924632


021 4924088



Progress Report on Water Treatment Plant Repairs

Emergency repairs are continuing on the critical treatment and pumping equipment at the Waterworks on the Lee Road which was extensively damaged by the recent unprecedented floods. The Waterworks supplies large parts of the city, particularly on the Northside which are fed from the high level reservoirs in Knocknaheeny and Shanakiel.

Due to the extensive nature of the damage, repairs of the mechanical and electrical equipment being undertaken by specialist contractors will take some days.  It is hoped that the Waterworks will be back at full production capacity before next Sunday 29th November.  It may take an additional 2 to 3 days to return the distribution system for drinking water to normal (due to anticipated difficulties such as silting, airlocking, valving etc). Further public information notices will be issued in due course.

Meanwhile both emergency drinking water (subject to advice to boil) and sanitary water will continue to be made available at 55 locations around the city and will continue until water supplies are satisfactorily restored. Details of locations are available on the Cork City Council website

Cork City Council regrets the significant inconvenience to the public but hopes that the people of Cork will bear with them in this emergency situation. 

The City Council wishes to assure the public that all that can be done is being done by the integrated efforts of the response team in Cork City Council, Cork County Council, Civil Defence, An Garda Síochána, Army, Navy and HSE. 


Public Health advice on flooding and water usage in Cork

 Further advice from HSE on

The following is Public Health Advice for the general public on flooding and water usage in Cork as advised by the Department of Public Health, HSE South, - (24th November, 2009) 

The HSE South is advising people to take the following precautions to protect their health during the current period of flooding and subsequent interruption of water supply.


Infection problems arising from floods in this country are rare. Usually any harmful bugs in floodwater become very diluted and present a low risk but there are a few precautions that can be taken:

·        Wherever possible, try to avoid coming into direct contact with floodwater. If you have to go into the water, wear waterproof gloves and rubber boots and remember to be careful of potentially concealed hazards

·        Wash your hands – this is the most important way to get rid of harmful bugs. Use clean warm water, if available, with soap. Rinse and dry your hands after going to the toilet, before eating or preparing food, or after being in contact with floodwater, sewage or with items that have been in the water. Use cold water if there is no warm water (or else hand wipes, sanitizers etc. if there is no water at all)

·        Keep any open cuts or sores clean and prevent them from being exposed to floodwater. Wear waterproof plasters.



Emergency water supplies are being provided in affected areas. People are being asked to bring their own containers for water collection. It is important to ensure your water container is clean before it is filled.

·        As a precautionary measure, you are advised to boil this water before use (this applies to both drinking water and water used for food preparation).

·        All water for drinking and food preparation should be brought to the boil and then allowed to cool before using. Please remember that boiling water can carry a risk of scalding accidents. It is advisable to use a kettle rather than pots and pans. If you must use open containers such as pots and pans, then special care should be taken around young children or vulnerable people. Keep panhandles turned inwards where children / other vulnerable people cannot reach them.

·        Boiled water (subsequently cooled) or bottled water may be used for brushing teeth, washing food, cooking and making ice.


Hand washing

People should ensure that they wash their hands frequently; if no tap water is available, then use the water supply from water tankers in designated areas, bottled water, hand wipes, sanitizers, etc.


Bottle feeding for babies

In preparing formula feeds for infants / babies, it is advisable to use water from one of the water tankers in the designated areas, or bottled water brought to a 'rolling' boil and left covered to cool for no more than half an hour. Then follow the manufacturer's instructions on making up the feed.

Use cooled boiled water or bottled water for cooling the feed once it has been made up. Ready-to-feed liquid formula may be used instead.

All bottled water should comply with all drinking water standards and will be safe to use in preparing baby feed. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. Look at the label for sodium or `Na' and check its level is not higher than 200mg per litre. If the content is higher, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.



If tap water is not available for bathing infants, boiled and cooled tanker water or bottled water are safe alternatives. Another safe alternative to bathing is to use baby wipes for hand cleansing and washing infants.

Similar advice applies to older children and adults.


Toilet flushing

The public are advised to conserve water where possible. It is not necessary to flush the toilet after urination. If there is no water for flushing toilets, other recycled water may be used e.g. water left over after washing, rainwater etc.


Contact lenses

Tap water or tanker water should never be used for cleaning or storing contact lenses since this could cause a rare, but serious, eye infection.



Schools in affected areas that do not have water for drinking, washing or sanitation should consider temporary closure for the duration of the emergency.


Private water supplies

If your water is sourced from a private supply such as a well, then check that it has not been affected by the flood water. If the private well has been covered by flood water, if the water changes colour, taste or smell, or, if you believe the supply has been affected by the flood, assume the water is unsafe to drink unless boiled or sourced elsewhere.


Note: Most of the information in this section can be accessed at: (‘Flooded Homes’ HSE Environmental Health Jan 2009)


The following outlines some basic precautions to keep you and your family safe while cleaning up your flooded home.

Starting off

-         Wash hands with soap and clean water before and after flood cleanup activities

-         Cover cuts / sores with waterproof plasters

-         Wear waterproof boots, plastic or rubber gloves at a minimum

-         Take care with electrics, gas and sharp objects

-         Keep children safe


How and what to clean

-         Remove mud /dust

-         Scrub hard surfaces with hot soapy water and detergent (including walls, hard-surfaced floors and furniture)

-         Wipe over surfaces and disinfect with a weak solution of bleach (following manufacturer’s instructions) 

-         All food preparation surfaces and equipment must be cleaned thoroughly and disinfected (following manufacturer’s instructions)

-         Dispose of any food and associated packaging that had contact with floodwater

-         Wash bedclothes and other soft fabric articles such as children’s soft toys on a hot cycle (60oC or higher). This will destroy most germs that may be present. Other contaminated soft furnishings that cannot be put in a washing machine will have to be cleaned professionally.  If this is not possible they may have to be discarded.


Drying Out

-         Ventilate your home well (open all doors and windows)

-         Remember that generators, dehumidifiers and other fuel-driven equipment should never be used indoors without adequate ventilation.

-         Allow cleaned surfaces to dry completely as germs and mould thrive in wet conditions


Rats and Pests

-         Rats may be on the move after a flood but they are generally wary of humans.

-         Put rubbish in hard bins. If not possible, keep rubbish away from your home.

-         Avoid approaching rats. If you are bitten by a rat, seek medical advice.


Living in your flood-damaged home

-         Try to have some heating on at all times once it has been safety-checked

-         Consider the use of a dehumidifier

-         Ensure the property is well ventilated

-         Leave windows open as much as possible but be mindful of security



If you feel unwell during the current environmental emergency, this does not necessarily mean that you are suffering from any illness associated with flooding.  If you are concerned about yourself or a family member you are advised to contact your family doctor.”



Information from Bord Gáis

Bord Gáis has received a number of queries from natural gas users regarding use of their heating systems during the current water supply situation.  

The advice from Bord Gáis ( is as follows:


“Natural gas central heating systems should continue to operate in instances where water from the mains supply has been cut off.  Natural gas users who have the option to control their central heating and domestic hot water circuits separately, can continue to use their central heating boiler but should avoid use of the hot water circuit until water supplies have been restored.  For natural gas users who do not have the option to control their hot water separately from their heating, they should be aware that where the hot water circuit and heating circuit are shared and the level of the water in the hot water system (cylinder / domestic storage tank) runs down, the boiler may trip out (on temperature overheat). This is a normal boiler safety control.  Note that using your hot water taps will result in the draining down of the domestic hot water system (cylinder / domestic storage tank).  For users with Combi type boilers (normally operated without the need for hot water storage unit) the central heating system should continue to operate as normal however, the hot water system, which is normally fed directly from the mains water supply, will not operate until the water supply is restored.

If customers experience difficulties with their central heating system, they should contact a local Registered Gas Installer (RGI). Visit to find a local RGI.”



Road Closures and Diversions

All roads are open.


Members of the public should stay tuned to local and national media for further updates.





Valerie O’Sullivan,

Director of Emergency Services,

Cork City Council,

City Hall,






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