Covid-19 Important Information

 Information for Cork City Council Social Housing Clients 

Cork City Council is conscious of concern among our clients regarding the Covid-19 virus, and we are fully committed to complying with public health advice to reduce the spread of infection while maintaining continuity in provision of essential services.

Following the most recent restrictions announced by An Taoiseach on Friday 27th March and in the interests of the health & welfare of our service users, staff and the wider community, we need you to change how you engage with us during this unprecedented global pandemic.

We are asking all our clients to contact us by telephone at (021) 492 4000 to discuss your queries or concerns, so we can provide you with the information and support you need. 

We can send and receive forms and other documents by post or by e-mail - further details on e-mail addresses for our different services are provided below.

We wish to thank all our clients for their understanding at this time, and to acknowledge the hard work and support of our frontline staff in their ongoing efforts to maintain our services under difficult circumstances.

Please help us to continue helping you

Homeless Services

Cork City Council's Accommodation Placement Service can be contacted at (021) 492 4248 or by e-mail at homeless@corkcity.ie

In the interests of the health & welfare of our service users, staff and the wider community, we would request clients to consider contacting us by telephone or e-mail, to ascertain if your query can be addressed without an unnecessary visit to the office.

APS-Office-Location-Copy

The offices at the junction of Anderson's Street and Lower Oliver Plunkett Street are open from 10:00 to 12:00 and 14:00 to 16:00 Monday to Friday inclusive, and measures are in place to ensure social distancing as recommended by the HSE .

Out of hours, you can contact the Cork Simon Outreach Team at (021) 427 8728.

Information on Community Response Forum

Cork City Council’s Community Response Forum (CRF)  helpline, aimed at supporting vulnerable residents, is available at 1800 222 226 or by e-mail at covidsupport@corkcity.ie

The freephone helpline operates seven days a week, from 8 a.m. until 8 p.m and has been set up specifically to provide support to vulnerable citizens during the COVID-19 restrictions.  You can call if you need help with:

•Shopping for food, fuel and other essential household items

•Transport to medical appointments

•Delivery of hot meals through local meals on wheels services

•Collection of prescribed medicines

Cork City Council staff, the HSE, An Garda Siochána and community organisations such as Meals on Wheels are amongst the partner groups who are responding to these requests for support. Lord Mayor of Cork, Cllr. John Sheehan said: “We are delighted to see that the people of Cork are using this helpline and we would encourage people, who maybe have never asked for help before, to not be afraid to pick up the phone. These are unprecedented times for us all  - but don’t forget we are all in this together and we will likely come out the other side with a deeper appreciation  of the important things in life - and that includes living in a city which is rich in community supports and community spirit."

Cork City Council Tenants

Cork City Council is acutely aware of the concerns of our social housing tenants with regard to their rent, as a result of experiencing unemployment or having their working hours reduced in recent days due to business changes associated with Covid-19 containment measures.

We are aware that the Department of Employment Affairs and Social Protection is experiencing a large volume of claims at the moment, so we have developed a special new form which will facilitate a quicker adjustment to your rent account as an initial temporary measure. A Rent Review form  can be completed separately in due course as the current pandemic situation evolves.  

For updated information on Department of Employment Affairs and Social Protection services and to access claim forms, please visit www.gov.ie

Covid-19 Rent Adjustment Form

If your household income has changed as a result of becoming unemployed or having your working hours reduced due to business changes associated with Covid-19 containment measures, you can apply for a rent account adjustment by completing the special form available to download by clicking the link below. The completed form can be returned by post to the Housing Rents Office, Cork City Council, Anglesea Street, Cork T12 997 or by e-mail to rents@corkcity.ie.  On receipt of the completed form, an adjustment will be made to your rent account for an initial period of six weeks.

You can also request the form to be issued to you by post by calling us at (021) 492 4000 or by e-mailing us at rents@corkcity.ie

COVID-19 Rent Adjustment Application Form

We want to reassure all tenants that we will deal with their applications as quickly as possible. In order to process the anticipated large increase in applications for rent adjustments and reviews, we would request that you do not call us to check the status of your rent adjustment, as diversion of staff to telephone answering will delay the completion of processing forms.

Please read the Frequently Asked Questions section below for further details.

Frequently Asked Questions

Can I/we stop paying my/our rent for the duration of the Coronavirus Covid-19 pandemic?  

Cork City Council strongly advises you to continue to pay your weekly rent. The weekly rent that has been assessed for your household is based on the income coming into your household.   If there has been no change in your household income then you should continue to pay your normal weekly rent. If your household income has changed, you can apply for an adjustment to your weekly rent based on your reduced income.

Can I/we stop paying my/our rent if my/our income or the income of a member of my/our household decreases as a result of a loss of employment through temporary or permanent layoff or as a result of reduced working hours?

You should continue to pay your weekly rent, but you should immediately apply for a rent account adjustment by completing the form downloadable here.

You can also request a form to be issued to you by post by contacting Cork City Council at (021)492 4000, or by email at rents@corkcity.ie   As soon as the completed form is returned (by post to the Housing Rents Office, Cork City Council, Anglesea Street, Cork T12 997 or by e-mail to rents@corkcity.ie, an adjustment will be made to your rent account to take effect for an initial period of six weeks from the date of the change in household income.

What form will the rent account adjustment take?

Your rent will stay the same - however, a write off will be applied to your rent account for the equivalent of a rent decrease for an initial period of sixweeks. For example, a household who is currently paying a rent of €100 per week experiences a reduction in income, leading to a temporary reduction in rent to €60 per week (i.e. a reduction of €40 per week). Because of the changing nature of the current crisis, the rent will not change but an adjustment of €240 will be applied to their rent account (i.e. €40 x 6 weeks). This is the equivalent of a rent reduction to €60 per week, which is what their revised weekly payment would be. 

How will I know if my rent account will be adjusted or not?

We will make contact with you by phone or e-mail once a decision has been made on your account, to advise you of the details of any revision and follow this up with an explanatory letter issued by post.

Why can’t my rent be reduced immediately?  

Rent can be reduced only on receipt of a completed Rent Review form, together with all relevant backup documentation. In the current pandemic situation, it could take a great deal of time for tenants to get all the documentary information together to complete a review, due to businesses being closed. The new form that is being used allows you to get the equivalent of a rent reduction more quickly than having to deal with a rent review delay, and allows you the option over the coming weeks to separately apply for a full rent review as the current pandemic situation evolves.

Cork City Council Tenants Rent Review Form

Cork City Council HAP Tenants

In light of the COVID-19 situation and recent announcements made by Government in relation to measures being taken to combat the spread of Covid-19, HAP tenants are advised of the following information, to ensure the continuity of HAP tenancies:

If a HAP tenant does not experience any change in financial circumstances as a result of the steps being taken to combat the spread of COVID-19, there should be no change to the operation of the scheme – HAP payments will continue to be made to the landlord and the tenant’s differential rent will continue to be collected;

 If a tenant does experience a change in financial circumstances on foot of COVID-19, those tenants should contact the Department of Employment Affairs and Social Protection and apply for the relevant supports (Click here for further information);

Documentation received from DEASP should then be scanned/photographed and submitted to your local authority with a completed HAP Rent Review Form as soon as possible as proof of a change in financial circumstances. The form is available to download by clicking the link below, or you can request a copy to be posted to you by calling our Customer Service Unit at (021) 492 4000 or by e-mailing us at hap@corkcity.ie

HAP Rent Review Form

The completed form can be returned by post to the HAP Section, Cork City Council, Anglesea Street, Cork T12 997 or by e-mail to hap@corkcity.ie

The possibility of local authority staffing levels being reduced may lead to delays in differential rent amounts being amended – this will not affect your HAP payment to your landlord;

Differential rent arrears that accumulate following the submission of DEASP documentation during the COVID-19 measures will be re-assessed and rectified, as appropriate, by your local authority in due course– this will not affect your HAP payment to your landlord.

For all HAP queries for Cork City Council, please contact our Customer Service Unit at (021) 492 4000 or email hap@corkcity.ie

The Minister for Housing, Planning and Local Government recognises the additional pressures facing both landlords and tenants in relation to the Covid-19 crisis and is working with local authorities and the HAP Shared Services Centre to ensure the continuation of HAP tenancies during this period.

If you have any concerns regarding your rent payment, please contact a member of our team at (021) 492 4000 or e-mail us at hap@corkcity.ie

Cork City Council RAS Tenants

In light of the COVID-19 situation and recent announcements made by Government in relation to measures being taken to combat the spread of Covid-19, RAS tenants are advised of the following information, to ensure the continuity of RAS tenancies:

If a RAS tenant does not experience any change in financial circumstances as a result of the steps being taken to combat the spread of COVID-19, there should be no change to the operation of the scheme – RAS payments will continue to be made to the landlord and the tenant’s differential rent will continue to be collected;

If a tenant does experience a change in financial circumstances on foot of COVID-19, those tenants should contact the Department of Employment Affairs and Social Protection and apply for the relevant supports (Click here for further information);

Documentation received from DEASP should then be scanned/photographed and submitted to your local authority with a completed RAS Rent Review Form as soon as possible as proof of a change in financial circumstances. The form is available to download by clicking the link below, or you can request a copy to be posted to you by calling our Customer Service Unit at (021) 492 4000 or by e-mailing us at ras@corkcity.ie

RAS Rent Review Form

The completed form can be returned by post to the RAS Section, Cork City Council, Anglesea Street, Cork T12 997 or by e-mail to ras@corkcity.ie.

If you have any concerns regarding your rent payment, please contact a member of our team at (021) 492 4000 or by e-mail at ras@corkcity.ie.   

 

Housing Loans & Grants

Further to the most recent restrictions for the containment of the COVID-19 virus announced by the Taoiseach Leo Varadkar on Friday 27th March 2020,  and in the interests of the health & welfare of our service users, we need you to change how you engage with us during this unprecedented global pandemic.

If you have a query regarding your application, please e-mail us at tps2016@corkcity.ie and we will contact you with an update.  Our staff are currently working varied hours so it may take slightly longer than normal for us to contact you, but please be assured that your email will receive attention as soon as possible.

We wish to thank all of our clients for your patience and understanding and to acknowledge the diligence of our front line staff under the  difficult circumstances we are all experiencing at this time.

Rebuilding Ireland Rebuilding Ireland Home Loan Applicants - HPL1 Form

Applicants for the Rebuilding Ireland Home Loan should note that in light of the Covid-19 emergency, a temporary alternative arrangement has been put in place that will remove the need for them to obtain a physically completed HPL1 form from the Revenue Commissioners, either in person, by post, or by Revenue’s online systems ROS/MyAccount.

Instead, the applicant can request that the local authority undertake an electronic process to obtain the information from the Revenue Commissioners. Persons who wish to avail of this option should  contact us by e-mail at tps2016@corkcity.ie to authorise us to obtain the relevant HPL1 information on their behalf.

Statement by the Minister for Housing, Planning and Local Government, Mr. Eoghan Murphy T.D., in relation to mortgage payment forbearance for local authority borrowers

Published on Tuesday, 14 Apr 2020

The Minister for Housing, Planning and Local Government, Mr. Eoghan Murphy TD confirmed today (14 April, 2020) that forbearance arrangements have been put in place for local authority mortgage products. “Measures to support local authority home loan borrowers have now been agreed.  These measures will ensure that a mortgage payment break of up to three months will be made available to local authority borrowers who are in need of it”. 

The approach being rolled out in the local authority sector will ensure that no additional costs to the original home loan balance will arise for the borrower who avails of these measures, as borrowers are not charged interest for the period of the break.Work has focused on ensuring a simplified application process that can be accessed and processed quickly so that borrowers in distress can access this payment break quickly. This break is available to those who have already faced mortgage difficulties due to the Covid-19 emergency and those who may encounter difficulties in the near future.