Council Tenants

Welcome to our council tenants resource page.  Below you'll find answers to some of the most commonly asked questions.  If you don't see what you're looking for, please visit the main housing page here

How Do I Report a Housing Maintenance Issue?

To report a maintenence issue, do one of the following:

  • Submit a digital Customer Service Request.  You will be asked to register on this platform with your e-mail address.  This is to ensure that your submission can be followed up on.
  • Send an e-mail to the housing department.
  • Call the Customer Service Helpline on 021-4924000
  • You'll find more information on housing maintenance here

Can I Pay My Rent Online?

You can pay your rent online here

Please Note: If you don't know or have forgotten your Account PIN please contact Cork City Council Housing Rents Section at 021 4924161 during office hours (Monday – Friday 9.00 a.m. – 5.00 p.m.). * indicates mandatory fields

Can I Apply For a Transfer?

Tenants of Cork City Council properties may, under certain circumstances, submit a transfer application to request a move to an alternative Cork City Council property. Further details are available here

Can My Rent Be Reviewed? How Is It Calculated?

Information on how the city council calculates rent payments can be found here

I Have an Issue That Isn't covered Here.  What Should I do?

  • Consider submitting a Customer Service Request. You will be asked to register on this platform with your e-mail address.  This is to ensure that your submission can be followed up on.
  • You can view or download our Tenants Handbook below

Tenants Handbook