Cork City Council allocates properties using a system called Choice Based Letting (CBL), which allows applicants on the waiting list to make decisions regarding where they would like to live and their tenure choices. The CBL system was introduced by Cork City Council in November 2015 as part of the Social Housing Strategy 2020, and is provided for under Regulations 6 – 11 of the Social Housing Allocation Regulations 2011.
Cork City Council properties and properties available for letting with Approved Housing Bodies are advertised on the CBL website each week, and applicants can submit an expression of interest (or ‘bid’) on any suitable properties which meet their housing needs.
The properties will then be allocated from the list of applicants who have expressed interest, to the applicant household whose position is highest in accordance with Cork City Council’s Allocation Scheme, taking into account all relevant information (i.e. if the household composition is suitable for the property; credit time and any other relevant circumstances). Further information is available below.
Once you have been qualified for social housing support, you will be issued a letter containing a unique user name and PIN, along with a User Guide showing you how to access and use the website. You should read this information carefully to ensure you understand how to use the system. A link to the system is available below
If you need assistance in using the system, there is a CBL support room located next to the Housing public counter in City Hall where staff can assist you with any queries you may have. The CBL support room is open from 10:00 to 16:00, Monday to Friday inclusive.
It is important to log on to the CBL system each week and bid on any suitable properties which are advertised.
The following are the designation of properties which are not allocated using the CBL system:
Available properties in developments which are specifically designated for allocation to the elderly or older persons
Available properties which are adapted to be suitable for persons with a physical or sensory impairment or medical need;
Available properties which are required for urgent allocation to Cork City Council tenants arising from specified exceptional circumstances, including displacement by fire, flood or any other emergency, development, redevelopment or regeneration of an area by Cork City Council, or exceptional medical or compassionate grounds.
All other available properties are advertised and allocated via the CBL website.
If you do not have internet access available to you, there is a CBL support room located next to the Housing public counter in City Hall where you can access the system to view available properties and submit expressions of interest in suitable properties. The CBL support room is open from 10:00 to 16:00, Monday to Friday inclusive.
Internet access is also available at your local library.
Please click on the link below to access the Frequently Asked Questions document which addresses further queries you may have regarding the operation of the CBL system.
Postal Address: Housing Allocations Section, Housing Directorate, City Hall, Anglesea Street, Cork, T12 T997.
In Person: The Housing Public Counter and CBL Support Room in the Atrium at City Hall are bothopen from 10:00 to 16:00 Monday to Friday inclusive.
Due to the volume of households on the waiting list, we are unable to offer individual appointments to applicants. However, the staff at the counter can assist you with any queries you may have in relation to your application.
By E-mail: firstname.lastname@example.org
By Telephone: (021) 4924000
As we receive a high volume of calls, if you telephone and are put through to voicemail, please leave a message with your contact information so we can get back to you.