If you are still not satisfied with the quality of service you received, you can make a formal complaint in writing.
Complaint forms are available at all public offices - please see Related Files to download. Complaint-Logging-Form-Dec-2020.pdf (size 391.3 KB)
The complaint form should be sent to:-
Customer Care Section
Corporate Affairs & International Relations
Cork City Council
City Hall
Anglesea St
Cork.
A formal complaint may also be made via E-mail and e-mailed to corporateaffairs@corkcity.ie
You may appeal the decision to the Director of Services, Corporate Affairs & International Relations.
Every attempt will be made by us to resolve matters first time. However if you are not satisfied with the way in which your complaint was handled, you can appeal the decision to the:-
Director of Services
Corporate Affairs & International Relations
Cork City Council
City Hall
Anglesea St
Cork.
The Complaints and Appeals system operated by Cork City Council does not preclude you from using other external offices to handle your complaint.
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
Contact details are as follows:
Office of the Ombudsman,
6 Earlsfort Terrace,
Dublin 2.
DO2 W773
Tel: Lo-call 1890 223030
Tel: 01 6395600
Fax: 01 6395674
Email: complaints@ombudsman.ie
Twitter: @OfficeOmbudsman
Website: www.ombudsman.ie
Such complaints will be forwarded to the relevant directorate and the decision for any future action is at their discretion.
The Customer Service Complaints and Appeals Procedures intended to inform you of the standards of Customer Care to expect in your dealings with us. It outlines what you should do if you are dissatisfied with the standard of customer care you received. It also informs you of the Code of Conduct that staff expect in their dealings with you. You are requested to observe this Code of Conduct.
Any queries or comments contact us at:
Customer Care Section,
Corporate Affairs & International Relations
Cork City Council,
City Hall, Anglesea St. Cork
Tel: 021-4924000
Email: corporateaffairs@corkcity.ie