Cork City Businesses Complete Customer Service Training

Following from the launch of the Cork City Customer Service Charter in February, a second group of twenty businesses completed the training programme in a bid to see Cork become a city of excellent customer service.

The Customer Service Charter, which is the first of its kind in Europe, was developed by Cork City Centre Forum – a collaboration between various business and public sector groups in the city – with the aim of establishing Cork as a city of superior customer service and assisting the city’s journey in becoming one of the friendliest, most liveable and sustainable cities globally.

The training programme, run by the Local Enterprise Office (LEO) Cork City, took place over the last two months, culminating in a presentation of certificates to participating businesses by Deputy Lord Mayor Cllr Mary Rose Desmond.

The programme comprised a Briefing Session for owners/managers with leading retail consultant James Burke of James Burke & Associates, and a Train the Trainer Workshop for key senior staff who then delivered the training to other staff/teams in the business.  Participants were also taken on an ‘Inspire’ tour of The Crawford Art Gallery. Following on from the workshop there were a number of mystery shopper visits to assist in assessing the impact of the workshop and training. Each business was then provided with its own feedback as a guide to identify best practice and areas for improvement.