Changes to Cork City Council services under Level 3 Covid Restrictions

Due to the government's implementation of Level Three Covid restrictions from Tuesday December 1st, Cork City Council announces the following changes to some of its services:

Public offices:

Cork City Council continues to provide essential public services.

Our public counters in City Hall, Anglesea Street, Cork will reopen from tomorrow, Tuesday 1st December, from 10 - 4 pm, Monday to Friday.

However, we are asking  residents, business and communities to telephone our Customer Service Unit at 021 492 4000 or to visit our website before coming to City Hall. 

 For your safety, strict social distancing measures will be in place including:


  • Meetings by appointment where possible;
  • Supervised queuing system outside the building;
  • Limitation on numbers in the building;
  • Maximum of two callers per household.


Many of our services are available online or over the phone so you may be able to avoid an unnecessary journey. Our dedicated Customer Service team will help you to make an appointment with the right department, should you need one.


The following services can be accessed online or over the phone in the following ways:


  • HAP tenants can contact the Council via the Customer Service Unit at 021 492 4000, email or via  
  • The Accommodation Placement Unit is now located at City Quarter, Lapps Quay and can be telephoned at 021 - 4924248or by email
  • Housing tenants with urgent queries, including emergency housing maintenance repairs, can contact our Customer Service Unit at 021 492 4000.


Parking:  On street parking charges continue to apply during level 3.

Paul Street and North Main Street Multi-Storey Car Parks

North Main Street and Paul Street car parks will open early on Sunday mornings in advance of the Christmas period. 

The current promotion continues - customers can avail of two hours free in Paul Street and North Main Street, from 07:00 – 00:00, Monday – Sunday.


Paul Street

                Open at 9.00 on Sundays 22nd, 29th November,

                Open at 7.30 on Sunday, 6th 13th, 20th, 27th December.

                Early close at 18.30 on Christmas Eve

                Closed Christmas Day, Stephen’s Day and New Year’s Day.

                Early close at 18.30 on New Years Eve

                Open at 10.00 on 3rd January, 2021.

                Normal 11.30 Sunday opening hours will resume on 10th January, 2021


North Main Street

                Revised hours to commence on Sunday, 22nd November:

                Open at 9.00 on Sunday 6th, 13th, 20th, 27h December.

                Early close at 18.30 on Christmas Eve

                Closed Christmas Day, Stephen’s Day and New Year’s Day.

                Early close at 18.30 on New Years Eve

                Normal 11.30 Sunday opening hours resume on Sunday 3rd January, 2021

Park & Ride

Black Ash Park & Ride is open.  Updates will be issued shortly on Christmas arrangements.


The following services are available online at :

  • Resident parking permit applications;
  • Payment of parking fines;
  • Parking fine appeals can be posted or emailed to


We ask residents, businesses and communities to visit or to call our Customer Service Unit at 021 492 4000 for help and to arrange any necessary appointments.


Community Response Forum

The Cork City Covid-19 Community Response Forum remains in operation 7 days a week from 9am-5pm. This forum is in place to ensure that vulnerable members of our community in Cork City or those living alone can access vital grocery, medicine and fuel deliveries and social care supports.

The Cork City Covid-19 Community Response Forum can be contacted on 1800-222-226 or email


Parks and Recreation:

  • All Cork City Council parks, playgrounds and allotments remain open;
  • Leisureworld Bishopstown and Leisureworld Churchfield will open from Tuesday December 1;
  • Gus Healy Swimming Pool in Douglas will reopen to clubs and schools from Tuesday December 1;
  • St Peters on North Main St reopens on December 1 from Tuesday to Saturday, 10 a.m. until 4 p.m;
  • Mahon Golf Course will reopen from Tuesday December 1;
  • Old Cork Waterworks will reopen to the public from Wednesday December 9.



  • Cork City Libraries will re-open for borrowing from 2 December 2020. The Reference Library and Local Studies are closed to readers and will be operating a phone and email service only.
  • Douglas Library is closed while preparing to re-open in Douglas Shopping Centre in late December.
  • The City Library, Grand Parade will re-open for Phone and Collect only until further notice, due to essential refurbishment and maintenance.

Before you visit our libraries, please read their Covid-19 Page for full information on our Covid-19 measures. We will be unable to offer public computers, photocopying or printing, or study spaces at this time. Maximum numbers will apply and wearing of face coverings is mandatory.

All memberships due to expire in the coming weeks have been extended until 1 April 2021. All items due back have been renewed until 12 January 2021. There are no fines.

Further information will be available on 2 December.

Cork Public Museum:


Cork Public Museum will be open from Tuesday December 1 from 10am. Opening hours are Monday – Friday 10am – 4pm.

Covid-19 restrictions and structures will be in place and access to some galleries will be limited.

Masks must be worn by all visitors.

For future updates please visit our website and social media platforms.



Cork City & County Archives:


Cork City & County Archive is taking research room appointments from Tuesday 1st December.  Contact  Access is by appointment only.


Lord Mayor, Cllr Joe Kavanagh said: “Like no Christmas ever before, our city’s retail, food producers, craft, culture and hospitality sector require the support of the people of Cork if they are to face the New Year with confidence. We are asking people to support local this year and have been working hard with traders and the hospitality sector to ensure you can safely enjoy the city. However, remember all of us need to play our part - so please wear a mask and  respect social distancing so we can all have a very special  and safe Christmas in Cork”.