Click on the map above to find out where services are located.
16th March 2022
This information is also available in Ukrainian and Russian here.
A1. For general information, please see https://www.irishimmigration.ie/faqs-for-ukraine-nationals-and-residents-of-ukraine/
As a Ukrainian arriving in Ireland you have 90 days before you need to regularise your status. Ireland is an EU country and is working with the EU to activate the EU Temporary Protection Directive, an emergency provision designed to respond quickly and humanely to the mass displacement of Ukrainian people.
Once this is finalised, the details will be made available on irishimmigration.ie. In the meantime, if you require it, displaced nationals arriving from Ukraine can be given accommodation by IPAS. You are also free to source your own private accommodation.
A2. If arriving in the airport, please make yourself known to Immigration who will then bring you to the Border Management Unit. The Border Management Unit will liaise on your behalf with IPAS, who in turn will arrange accommodation and transport for you.
If you have arrived in Ireland, please contact the IPAS Helpdesk at email@example.com and someone will assist you.
A3. Please find all information on accommodation pledges at the Irish Red Cross register of pledges: https://registerofpledges.redcross.ie or call 01 642 4600.
A.4 Please contact the Department of Justice at +353 (0) 1 6028202 .
A.5 Any employer is free to accommodate their employees privately once the accommodation is of an approved standard. The employee will, however need to obtain a PPS number. Please see answer to question 12 below regarding PPS numbers.
A.5 The Tusla Education Support Service can assist you to find a school for your child/children. See contact email per region below.
A.6 Where there is NGO support available on site, contact them with any medical requirements. In the absence of an NGO, please ask the Centre management team for assistance.
If you require immediate access to medical care or medication, or any questions on your entitlements, services or how to access HSE health or social services in your area you can phone HSE Live (HSE) on www.hse.ie or via phone on 00 353 1 240 8787.
A7. Anyone being temporarily accommodated with friends or family may request access to IPAS accommodation.
A8. PAS deals with accommodation-related queries and as such cannot advise in relation to bank accounts. Please enquire with the Irish Central Bank at firstname.lastname@example.org
A9. Please find all information on assisting Ukrainians at the Irish Red Cross register of pledges https://registerofpledges.redcross.ie or call 01 642 4600. If you are a community group and wish to add your services to the map above, click here.
A.10. Please leave your name and contact details with IPAS at the email@example.com and we will contact you if we require your assistance.
A.11 There is no longer any quarantine requirement for new arrivals to any IPAS accommodation.
A12. Under the Temporary Protection Directive, displaced Ukrainians have the right to work and to receive social welfare payments in Ireland. You need a PPS number to do so, which can be organised for you once you arrive in Ireland. Details on social welfare from DSP here: https://www.gov.ie/en/publication/abf3e-social-welfare-supports-for-ukrainian-citizens-arriving-in-ireland-under-the-temporary-protection-directive/
A.13 Under the Temporary Protection Directive, displaced Ukrainians have the right to receive a social welfare support payment. You need a PPS number to do so, which can be organised for you once you arrive in Ireland. Details on social welfare from DSP here: https://www.gov.ie/en/publication/abf3e-social-welfare-supports-for-ukrainian-citizens-arriving-in-ireland-under-the-temporary-protection-directive/
A.14 When travelling to an EU country or Northern Ireland, your pet needs:
These requirements also apply to assistance dogs.