Services » Corporate and External Affairs

Customer Care

Customer Care is about meeting and exceeding the customers' expectations of service. It involves dealing fairly, properly and impartially with our customers. It involves a commitment to delivering the best service to our customers in an effective and caring manner.

Quality service is a key corporate goal in our Corporate Plan. Our aim is to deliver efficient, focused quality services in an effective manner to meet the needs of our citizens.

Cork City Council adopted a Customer Action Plan covering the period 2004-2009 on 14th February 2005.

The Customer Action Plan outlines the actions we intend to take to achieve tangible improvements in the quality of service we deliver. It is part of Cork City Council’s ongoing commitment to deliver our services in a more customer orientated manner.

The Customer Action Plan is available in English and Irish in PDF Format.

Customer Action Plan (PDF) (179KB)

Plean Gníomhaíochta do Chustaiméirí (PDF)(216KB)

If you have any queries or comments please contact us at:

Customer Care Section,
Corporate & External Affairs,
Cork City Council,
City Hall, Cork.

Tel: 021-4924000
Fax: 021-4314238

Email: corporateaffairs@corkcity.ie