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Irish Water to take responsibility for administration of Cork City business water accounts from early September

Irish Water to take responsibility for administration of Cork City business water accounts from early September

 Irish Water will this week begin the process to take in charge the administration of 3,200 business customer accounts in Cork City. The change will see responsibility for account administration for existing business customers in Cork City move to Irish Water from Cork City Council. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.

Business customers in Cork City will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 3,200 business customers and other affected groups in Cork City directly, once the transition takes place. Bills will be issued from Irish Water directly, as they fall due, from September onwards.

Irish Water took over responsibility for providing public water services to business customers in January 2014.  Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water. 

Irish Water is investing €15.8 million in the replacement and rehabilitation of 27.6 km of old water mains in Cork City.  Having successfully completed an advance contract for this project in 2014, works on the Cork Water Mains Rehabilitation project began November 2015. The Cork City Water Mains Rehabilitation project will improve reliability of supply and reduce leakage in the city by approximately 18 million litres per week benefiting residents and businesses.

Irish Water began the process of billing transfer on a phased basis in mid-July and to date administration for counties Meath, Monaghan and Longford have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2824.

Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.



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