Innovation at Work:
More and more CIOs and senior managers are being asked to innovate, new solutions to old problems, new services based on new technology offerings etc. How do you innovate in a fast changing environment where pressure on resources is increasing by the day?
Dr. Tony Murphy, author of ‘Succeeding in the Knowledge Economy’, has worked with many public and private sector organizations across Europe and has seen what works and what doesn’t. He facilitated a workshop with three co-facilitators, each of whom gave a short presentation on their own particular experiences of innovation, including case studies. This workshop was an opportunity for participants to listen to experienced practioners and contribute their own perspectives. The outcomes from this workshop were presented to the conference attendees on the last day of the conference.
Trust Service and Information Continuity.
This alternative workshop offering, was chaired by Steven Adler Director of IBM's Data Governance Solutions. Trust is necessary for collaboration and cooperation. But just as the world wide web and new technogies have opened new opportunities to people, an entirely new range of risks are associated with this power.
Many organizations rely on their customer relationships and information for strategic competitive advantage so how do we, charged with the protection of this ‘knowledge asset’, meet the need to protect and safeguard without stifling innovation?
New Models for Service Delivery:
The last 10 years has seen the technology revolution meet high customer service expectations –, ‘customer centric services’ has been a popular catch phrase while no strategic plan is complete without the words ‘improved customer services’. But how successful have these services initiatives been? How can we meet future service trends, when regulation and demand have raised the bar for service delivery but in a very different technological and economic environment?
Rose Crozier, Head of Information Systems for Belfast City Council chaired an afternoon session with contributions from Birmingham, Düsseldorf and Bremen. This session offered an insight from leaders of progressive public service organizations and their plans for the future.
Future of the CIO
Three existing CIO practioners compared and contrasted their individual experience and vision for the future under a number of similar headings, such as their existing organizational strategies and structures, their current roles as CIO, issues, funding analysis, predictions for their own likely future as CIO and a portrayal of the ‘ultimate future CIO’, role and responsibilities.